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Fault log
It only happens sometimes? Write it down each time.
Problems that come and go are the hardest to fix from one description. A few dated notes tell a technician what to look for before they arrive. Your log stays on this phone or computer until you choose to send it.
Which appliance?
It just happened. What did it do?
Dated automatically. No name or address needed.
Your log
Nothing logged yet. Add the first one the next time it happens.